Refund policy
Return & Refund Policy
Returns
We accept returns within 30 days of delivery. To be eligible, tracks must be:
- Unused and never installed or mounted on a machine
- In the same condition you received them
To start a return, email us at orders@iron-tread.com with your order number and the reason for the return. You must get return approval before sending anything back. Shipments sent to us without approval will be refused, and the freight charges will be the customer’s responsibility.
Once your return is approved, we’ll send instructions on how to prepare the shipment and where to send it. Returned tracks must be securely strapped to a pallet, the same way they arrived. The customer is responsible for any damage that occurs during return shipping due to improper packaging.
Ordering the Correct Track
Our Track Finder tool is designed to match the correct track to your machine. Before ordering, we strongly recommend that you check the size against the markings on your current tracks (width x pitch x number of links). If you’re unsure, contact us before you order and we’ll gladly help confirm the right fit.
If a return is needed because the wrong track was ordered, the customer is responsible for:
- All return freight charges, and
- A 10% restocking fee, which will be deducted from the refund.
Damaged, Defective, or Incorrect Shipments
Please inspect your shipment carefully before signing for delivery.
- If you see any damage, note it on the delivery receipt (bill of lading) before you sign, and take photos.
- Contact us within 48 hours of delivery about any damage, defects, or shipments that don’t match what you ordered.
Shipments signed for as “received in good condition,” with no damage noted, may not be eligible for a freight damage claim.
If we shipped the wrong item, or if the item is defective, we will cover return shipping and send a replacement or issue a full refund.
Refused Deliveries
If a shipment is refused at delivery for any reason other than visible damage, the refund will have the following deducted:
- Return freight charges
- a 10% restocking fee.
Order Cancellations
Orders can be canceled at no charge before they ship. Once an order has shipped, it can’t be canceled and must go through the return process instead.
Non-Returnable Items
The following cannot be returned:
- Tracks that have been installed, mounted, or used
- Custom or special-order items
- Sale or clearance items
- gift cards
Exchanges
To exchange for a different size, request a return for the original order and place a new order for the correct track. If the exchange is due to an ordering error, the return freight charges and restocking fee described above still apply.
Refunds
After your return arrives and has been inspected, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, minus any applicable charges described above. Your bank or card provider may take extra time to post the refund.
If more than 15 business days have passed since your return was approved and you still don’t see the refund, please contact us at orders@iron-tread.com.